Problems? What to do

One of the big questions for a consumer is “What do I do and who do I call” if I have a problem and it is not corrected by the dealer?  

Problem suggestions..read on

The dealer did not build the vehicle.  Yes, they are responsible for your happiness as a customer but there are procedures the dealer must follow when there is a mechanical problem with the vehicle.   If it is a “deal” problem, it’s not the manufacturer’s responsibility.   To get a problem handled, first talk with your salesperson. They might be able to handle the problem. If that doesn’t work, you should call the owner of the dealership and explain your problem.  Explain to them exactly what you would like them to do.  If you can’t reach the owner, call the General Manager.  If they can’t be reached try the General Sales Manager.  If it is a chain of dealerships like Car Nation or Auto Max, call the main office.  Give the dealer or company a reasonable chance to fix the problem and handle your complaint.  I can’t stress enough the importance of being reasonable and flexible in your efforts to obtain satisfaction

If you aren’t able to reach one of the titles listed or you do not receive a call back within one business day, you must take your complaint to the next level.

If you financed the vehicle, call the financial institution.  they own the vehicle if it is financed so they will help.  if that can’t help then it’s time to get very tough.

If it’s a new vehicle, call the manufacturer.  If the manufacturer does not offer a fair and timely remedy, it is time to start using the web or the state government or both.  If your problem is a case of dishonesty or a lemon law issue, call the State Attorney General’s office.  Depending on the state, they will handle the problem or give you the number of the proper agency.

You can also contact the Better Business Bureau.  At this point, contact as many sources as possible.  Squeaky wheels get oiled.  There may also be a local complaints website or a city watch site.  If it’s a serious issue, the more agencies involved the better.

Be persistent, firm and fair. Your efforts will pay off

About Geoffrey Jerome

I am a 35 year veteran of the automobile and motorcycle industry, author of seven books, soon to be nine, Both fiction and nonfiction. I have three super kids, actually adults, and a wonderful Jack Russell Terrier named Lucy Lynn. I am Formerly from upstate New York, Ithaca. I ride a Harley, like photography, technology and I know climate change is the worlds biggest problem.
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