Negotiation:

• The best negotiating is no negotiating
• Being rude or angry does not work
• Assertive not aggressive
• No matter what you offer, the dealer will try to bump
• Hold your lips together tightly and listen.
• Don’t acknowledge the price anchor
• Don’t take the other people’s position or attitude personally
• The difference between the ACV and allowance
• Either way works but one at a time works best

Check out this episode