What to do if there is a problem with your deal or the vehicle

Watch out for the problems lists on the net

They either suggest the wrong thing or can’t explain it

If your deal has a problem

Factory problems must follow a plan

Due diligence, due process

Follow the Chain of command

Salesperson, Manager, Dealer principal or GM

Manufacturer (Company.com) and the bank  

Better business (BBB.org)

Attorney general (your state.gov/attorney general)

FTC (federal)

UDAP statutes will help

Attorney last

Assertive and persistent, not aggressive

Check out this episode!